Red House Surgery
Address: 96 Chesterton road Cambridge, Cambridgeshire CB4 1ER
Website: http://www.redhousesurgery.nhs.uk/
Reception telephone: 01223 365555
Reception email: reception.group@nhs.net
Summary
6 reports in total.
6 most recent reports used to determine rating.
Rating: very negative
Questions answered
The answers to the following questions are based on the majority response from the people that answered them.
| Will this practice make GIC referrals? | (3 answers) | yes | yes:67% sometimes:33% no:0% | |
| Does this practice offer shared care, including prescribing, with NHS-run GICs? | (2 answers) | inconclusive | ||
| Does this practice offer shared care, including prescribing, with private GICs? | (4 answers) | yes | yes:75% no:25% sometimes:0% | |
| Does this practice offer bridging prescriptions? | (2 answers) | inconclusive | ||
| Will this practice update your name upon request? | (3 answers) | yes | yes:67% no:33% sometimes:0% | |
| Will this practice update your NHS gender marker upon request? | (3 answers) | yes | yes:67% no:33% sometimes:0% | |
| Does this practice perform routine blood sample monitoring for HRT (and blockers), even without a shared care agreement (e.g., for DIY)? | (2 answers) | inconclusive | ||
| Will this practice write a letter supporting a GRC application? | (1 answer) | inconclusive | ||
| Will this practice write a letter supporting a change of gender marker in British passports? | (2 answers) | inconclusive | ||
| Will this practice help to arrange fertility preservation? | (1 answer) | inconclusive | ||
| Will this practice administer prescribed HRT? | (3 answers) | yes | yes:100% sometimes:0% no:0% |
Reports
If you have an experience with this practice, please share your experience
Rating: PositiveReported Oct 2025
I’ve been a patient with them since early 2021, and my experience has been fairly positive. They’re occasionally over-cautious and bureaucratic, but are skilled, kind, and professional. The reception staff can be difficult, though.
Rating: NeutralReported Oct 2025
In 2021 I saw <name redacted> about getting hormonal birth control. She didn't know if this would work with my testosterone, didn't understand that I couldn't just email my GIC to schedule an appointment to ask, and asked if I was "still sexually active as a female".
Mostly other doctors have been fairly normal to me - though I've generally not had to talk to them about transition care - although one time <name redacted> asked if I was happy with my HRT and when I said yes, replied "not everyone is" which was pretty weird.
I don't remember the name of the nurse I saw when I had my smear but she was really excellent. Both the nurses I often see for blood tests and injections are also lovely.Notes from the moderator...
Names or descriptions of specific medical staff have been redacted from this report.
- Rating: Negative
Reported Oct 2025 (experienced around Oct 2025)
Well-meaning but incompetent. Multiple cases of lost results, prescriptions not issued, unnecessary tests, failure to notice low estradiol levels, and one case of a test result being sent to the wrong clinic entirely. Avoid unless they are your only option.
- Rating: Negative
Reported Oct 2025 (experienced around Jul 2025)
Registered here as a temporary resident when I lived here for work for a couple months - didn't have any issue with them agreeing to do my blood-work for T with the request from my clinician - however they were just awful as a GP, blood tests were inconclusive and refused to give me any more information until I had a retest (which they couldn't do for another month, I ended up having to go back to my home city to get it done there).
Not transphobic just sucked as a GP, if you can avoid I would they only do call on the day appointments anyway.Notes from the moderator...
Minor editorial fixes have been made to this report (spelling/formatting/etc).
- Rating: Negative
Reported Oct 2025 (experienced around Jan 2025)
Switched to this GP after previous bad experiences in another Cambs GP. A few years prior I was registered in a GP in northern England due to me studying away from Cambs where prescriptions and blood tests were done regularly without fault. However, despite the previous GP's willingness to aid my transition being on my record, several letters from my private GIC including requests for blood tests and treatment recommendations, the GP refused to agree to shared care with my GIC and refused to offer regular blood tests due to them not being requested by a "proper doctor".
I felt as though my GIC choice was mocked when the moment I named my GIC, the doctor interrupted me and said that they (the GIC) don't take proper care of their patients. Despite this claim of patients not being properly monitored, Red House refused to monitor my transition with blood tests.
After a few weeks of struggle, another doctor agreed to refer me to a GIC, but I have not heard anything from that GIC up to date.
At one time, months later, I was told that the GP CAN perform a blood test, but they would require me to pay, since they would need to pay a nurse from a hospital to come in and perform the blood test. No such nurse ever came and I was never contacted for any payments. - Rating: Neutral
Reported Oct 2025 (experienced around Mar 2020)
I've been with this surgery since pre-transition. The quality of care has changed a lot, particularly since the pandemic. I always found the nursing staff fantastic, doctors a bit more of a mixed bag but the only outright transphobic one I met has since retired.
They handled my name & gender change without any fuss. The GP took a little persuasion to write the letter for my passport gender change (literally showed them the exact wording someone at the passport office had kindly sent me). When I stopped going to my private GIC the Red House continued my prescription for several months, nagging me that they needed the GIC to give them a written prescription but never actually taking my meds away, until eventually I went DIY. They were reticent to do bloods without a GIC ordering it, so I gave up and found a private place to do blood tests.
I asked about fertility preservation and iirc they said they can't help and I should go private.